Refunds and substitutions

Cancelling

If the florist has not started making your order, we will cancel it and refund you in full. Contact us with your order number as soon as you can.

If something isn't right

If your flowers arrive damaged, very different from what you ordered, or not at all on the delivery date, contact us within 7 days with your order number and, if you can, a photo. We will arrange a replacement or a refund.

Substitutions

Florists use the freshest flowers available. If a flower in the photo is out of season or sold out, they replace it with one of the same colour and style, of equal or greater value. This is not a reason for a refund.

Wrong address

If an order cannot be delivered because the address or venue details were wrong, we will try to help, but a refund may not be possible once the flowers have been made.