Terms and conditions
These terms apply when you order flowers on this website. Please read them before you order.
Last updated 4 November 2026.
About us
Loving Memories Florist is a trading name of Far Away Flowers Pte. Ltd., a company registered in Singapore, with its registered office at 7 Temasek Boulevard, #12-07, Suntec Tower One, Singapore 038987. You can contact us at [email protected] or through our contact form.
How your order works
When you place an order and pay, we email you to confirm it. The contract between us starts when we send that confirmation. Your order is made and delivered by an independent local florist in our florist network, near the delivery address.
Prices and payment
Prices are in pounds sterling and include VAT where it applies. One delivery charge of £12.49 is added at checkout for each order, because everything in an order goes to one address. Payment is taken by Stripe on its secure page; we never see your card details.
Delivery
Florists deliver Monday to Saturday, on the date you choose, from the next working day onwards. Sundays and bank holidays are not available, and we cannot deliver to AB10 postcodes. For a funeral, please give the funeral director's or venue's details and the funeral time so the florist can deliver in good time. We are not responsible for a delivery that fails because the address or venue details were wrong, or because a venue or recipient was closed or unavailable. See delivery information.
Flowers and substitutions
Flowers are natural and each design is made by hand, so it may look a little different from the photo. If a flower or container is not available, the florist may replace it with one of the same colour and style, of equal or greater value. Larger sizes use more stems of the same flowers.
Changing or cancelling an order
Fresh flowers deteriorate quickly and each order is made for a particular person and date, so the 14-day right to cancel under the Consumer Contracts Regulations does not apply. However, if you contact us before the florist has started making your order, we will cancel it and refund you in full. See refunds and substitutions.
If something goes wrong
If your flowers arrive damaged, are not as described, or are not delivered on the agreed date, please contact us within 7 days with your order number and, if you can, a photo. We will arrange a replacement or a refund. This does not affect your legal rights under the Consumer Rights Act 2015.
Card messages
We pass your card message to the florist exactly as you write it, up to 200 characters. Please check it before you order.
Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for delays caused by events outside our control, such as severe weather or road closures. Nothing in these terms limits our liability where the law does not allow it.
Your data
We use your personal data as described in our privacy policy.
The law that applies
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can also bring proceedings in your local courts. Nothing here affects your statutory rights as a consumer.